Last Updated: September 7, 2026
At IGO★STAR, we aim to provide quality products and a smooth shopping experience. Please read the following policy regarding returns, replacements and refunds.
1. Return Eligibility
A return or replacement may be accepted if:
- The product is received damaged.
- The product received is defective or not working properly.
- The wrong product has been delivered.
- The product is significantly different from the product description.
The product should be returned with its original packaging, accessories, manuals and other items supplied with the product.
2. Damaged Product
Please check the product carefully when you receive it.
If the product is damaged during delivery, contact us as soon as possible with photographs or video showing the condition of the product and packaging.
3. Defective Product
If your IGO★STAR product is not working properly, please contact our customer support team. We may ask for photographs, videos or other information to understand the issue.
Depending on the circumstances, we may offer troubleshooting, replacement, repair or another appropriate resolution.
4. Non-Returnable Situations
Returns or replacements may not be accepted in cases of:
- Physical damage caused after delivery
- Improper use or installation
- Normal wear and tear
- Damage caused by accidents, misuse or unauthorized modifications
- Missing original accessories or packaging where these are required for the return
5. Refunds
If a refund is approved, the refund will generally be processed through the original payment method or the applicable payment/order platform.
The time taken for the refund to appear in your account may depend on the payment provider or bank.
6. Replacement
Where a replacement is approved, the replacement process will depend on product availability and applicable order conditions.
7. Products Purchased Through Third-Party Platforms
If you purchase an IGO★STAR product through a third-party marketplace or shopping platform, including Flipkart, the return, replacement and refund process will be subject to that platform’s applicable policies and procedures.
8. How to Contact Us
For return, replacement or refund-related queries, contact us:
IGO★STAR
Email: info@igostaronline.com
Phone: +91 9310108942
Please keep your order details and proof of purchase available when contacting us.
9. Changes to This Policy
IGO★STAR may update this Refund and Returns Policy from time to time. Any changes will be posted on this page.